Return Policy for Document Binding Covers:
Coverbind adheres to strict worldwide manufacturing standards that includes multiple inspections to ensure that all products – binding systems and binding covers alike – surpass customer expectations. We strive to continuously produce the highest quality product possible.
Because of our commitment to highest standards, we have a Product Guarantee on our covers. If any of our covers are found to be defective in either materials or workmanship, the customer may be entitled to return the defective product for replacement, subject to the following conditions:
- Contact Coverbind and present the claim prior to any return shipment of goods.
- All returns must be in the original packaging.
- Replacement is subject to return merchandise inspection and verification of credit.
- Any claim for defective document covers must be made within three (3) months of the receiving date.
- All returns, for reasons other than a manufacturing defect, must be filed within 30 days of the shipping date.
To file a Return Request, simply call: 800-366-6060 or 910-799-4116 and ask to speak to one of our Customer Service representatives.
Return Policy for Binding Machines:
For Coverbind document binding systems, each of their warranty terms are spelled out in writing and accompanies each binder and is also available upon request by Coverbind.